Refund Policy

Effective Date: 2025.05.09

This Refund Policy applies to all purchases of subscription plans and one-time products (“Products”) sold through our SaaS platform (“Service”) and paid via Paddle.

1. Eligibility for Refund

• Free Trial: If you cancel during the free trial period, you will not be charged.
• Recurring Subscriptions: You may request a full refund within 14 days of your initial subscription payment. After 14 days, all payments are non-refundable unless otherwise required by law.
• One-Time Purchases: Refunds are available within 7 days of purchase, provided the Product has not been substantially used.

2. Non-Refundable Items

• Fees for add-ons or overages after the refund window.
• Renewal payments made after the cancellation deadline.
• Charges for custom services already rendered.

3. How to Request a Refund

You can request a refund by email us at [email protected] Please provide your subscription information (Workspace ID, Current Plan, Customer ID, Subscription ID). You can find these details in the Manage Subscription section at Plans Page.

4. Processing Time

Refunds are reviewed within 3–5 business days. Approved refunds will be issued to the original payment method within 7–10 business days. You will receive a confirmation email when processed.

5. Cancellation & Renewal

To avoid charges for the next billing cycle, cancel at least 48 hours before renewal. Cancellation does not automatically trigger a refund; you must submit a separate refund request.

6. Changes to This Policy

We may revise this Refund Policy from time to time. Updates will be posted on this page with an updated effective date. Continued use of the Service after such changes constitutes your acceptance.

7. Contact Us

If you have any questions about this policy, please contact us via this form or email us at [email protected].